At guzz, we understand the importance of a seamless delivery experience. To ensure secure and reliable delivery, we entrust renowned carriers such as Royal Mail or DHL, all of which provide tracked shipping services. Once your order is placed, kindly allow us a brief window of 2-3 working days to dispatch it. Following this, the estimated delivery period typically ranges from 7-28 working days, depending on your location and customs clearance processes.
We take great pride in our personalised and custom-made products, which showcase exquisite craftsmanship. As a result, some items may require a slightly extended fulfilment period. We understand the anticipation that comes with such unique creations, and we promise to keep you updated at every stage of the production and delivery process.
We take great care to deliver each item in a manner that matches the level of quality and luxury with which it was created. If you have any additional enquiries, please reach out to us at firstname.lastname@example.org.
To initiate a return, we request that you promptly get in touch with us at email@example.com, expressing your desire to proceed with a return. We kindly ask you to await confirmation from one of our dedicated team members before proceeding with the return process.
Please be aware that guzz retains the exclusive right, at our sole discretion, to decline the return or exchange of any merchandise that does not adhere to the prescribed requirements. Returns are accepted only for products deemed defective or in error by our craftsmen.